A company who has considered automating their marketing efforts will most likely have read a few telemarketing software reviews. The intent, of course, is to find which particular software will fit their requirements best. Most of these companies are so influenced by what other people write about telemarketing software that they make their choice based mostly on what they read. But the one thing that telemarketing software reviews seem to emphasize is the benefits of using various automated dialing systems, of which there are quite a few.
In telemarketing, sales agents use phones to reach out to a company’s list of existing and prospective clients in order to close sales. Though the description sounds simple, the steps required to improve the efficiency of telemarketing efforts can be very complex, thus the need for suitable reviews of available telemarketing software. The varied requirements of each business enterprise add to the need to ensure the most appropriate system is employed; this is something that members of such professional organizations as the Contact Center Association are careful about.
One of the features that need particular attention when reviewing telemarketing software is the type of auto dialing system. For example, while predictive dialing systems allow more calls to be made per hour, it comes at a price that few companies can afford; robotic calls and call mishandling often leads to irritated clients. If you have ever picked up a phone only to hear silence followed by a ‘canned’ spiel at the other line, then you already have an idea how annoying it can be. This is because the software automatically dials numbers off a list and virtually pressures sales agents into handling more calls. That is why this system has been slammed by telemarketing software reviewers; predictive dialing systems are hardly used now.
Progressive dialing systems are a step ahead of predictive dialing systems. Reviewers of telemarketing software say that because the system passes call information to the agent at the same time the call is placed, communication is made more professional. The few seconds grated to the call agent to view the call information prepares him for his interaction with the client. In this system calls made to clients are never placed on hold; calls are placed only when agents are available to field it. Progressive dialing systems still maximize the call agent’s time, but it does not do so at the cost of possibly annoying a potential client.
The dialing system which allows the most professional communication between the call center agent and a client is called preview dialing. In this system the sales agent is provided the time to read and review a client’s past interactions with the company prior to the call being made. This allows the sales agent to personalize the approach to fit the profile of the prospective client, giving the client a feeling of importance. Telemarketing software reviewers regard this as the most effective dialing system in situations where there have been past interactions with the prospective client.
The best telemarketing software systems usually combine features of progressive and preview dialing systems. This then maximizes the efficiency of interactions with both new and existing clients.
It is always surprising how fast technology advances; and it seems like the pace just keeps getting faster. There is always some new technology undergoing development or getting launched at any given time that it is really hard to keep up with the latest and best. What’s on top at the moment may soon be overtaken by a completely new and disruptive concept in a heartbeat. The same can be said of monitors and smart devices where you cannot really tell for certain which has the latest touch screen technology.
Despite all that, manufacturers are always hard at work improving upon the technologies currently in use, to make them easier to use, sturdier and less sensitive to dirt and interferences. Even the latest touch screen technology at the moment can still use some improvement.
With the introduction of touch technology, what was once just a viewing screen became an instrument of human-machine interaction. This made the monitors and smart devices they were used on even more useful. The technology opened up new ways in which touch screens can be used, such as:
Information Kiosks: Touch technology gave informational screens the ability to actively interact with its users. With this ability to interact, the user is able to quickly focus on the information he requires by the mere use of touches and gestures.
Multi Touch Walls: Large touch screens make provide a literally eye-catching way to showcase a range of products or services. What is more, people who show interest in the display will be encouraged to explore for more information because navigating using touch screens is convenient and not as intimidating as using a keypad.
Health Care: Touch screens are very useful additions to medical records keeping, inventories, pharmacies & drug dispensing, medical and dental clinic automation; they help make tasks more accurate and access to information a lot more convenient. Kiosks can be set up to allow patients to register for check-ups on their own, giving the medical professionals more time to do what they do best – treat patients.
Industrial Applications: They are great for use on building automation control screens, and it is easy to integrate biometric security features. The construction of newer screens make them almost impervious to smudges, water and scratches, making them ideal for use on machinery and equipment control screens.
Personal computers and smart devices: Modern multi-touch screens have so revolutionized the way people communicate and socialize that many organizations, like the Computing Technology Industry Association (CompTIA), are focused on mobile marketing strategies.
Despite all the technological advancements in touch screens, there remain challenges and room for improvement. Some technologies are sensitive to light, to EMI, to RFI, to smudges and breakage. Perhaps it is most ironic, that touch technology actually removes the element of touch or feel when entering data, which makes it hard to learn to enter data accurately. But with the number of research initiatives under development, it is certain that touch screen technology will continue to push the barriers of human/machine interaction.
Cloud migration can be a relatively painless exercise if planned, executed and implemented properly.
Initial planning involves identifying the organizations goals and objectives. Properly defining them is crucial to selecting the most appropriate cloud environment and type to migrate to. It also helps determine the nature and extent of services that will be required. At this initial stage a decision whether to do a full cloud migration or a partial (hybrid) migration needs to be taken. The nature of the infrastructure of the origin and destination need to be examined for compatibility issues. The migration strategy will then be developed based on the business entities’ goals, the hardware and software that need to work together. Members of the Cloud Computing Association are familiar with the routine.
The time required for the business organization to get business activities to normal after an incident called the recovery time objective (RTO) needs to be defined, as well as how many hours or days of data the business can tolerate losing called the recovery point objective (RPO).
After the organization’s requirements are defined, a schedule needs to be prepared containing the full range of migration tasks. The schedule needs to be coordinated so as to reduce impact on the business organization’s activities. Then tools, equipment, and infrastructure on the origin and destination sides need to be prepared. Data, applications, and businesses should be prepared formigrating to the cloud. Networks and storage need to be tested for any issues with connectivity and compatibility.
The people providing the cloud migration services should do a dry run of the migration process to ensure that everything will work as planned. Only then can the process of actual migration begin. Tests are conducted while in process as a further safeguard against failure. As a final check, servers are validated after the migration of data, applications, and business processes, are complete.
The final act required of the people providing cloud migration services is the hand-over of the complete project. Should any further bugs be discovered by the client at this point, those are dealt with and the acceptance papers signed.
Planning takes out a lot of the kinks before they happen. You should always invest in detailed planning, especially with projects involving IT.